IT Operations & Monitoring Specialist

Job description:

The task scope covers:

• Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk

• Design of management systems and other tools: design of architecture, technical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production environment

• Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools)

• Evaluation of quality and efficiency of operations by definition and implementation of metrics; periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations

• Training: knowledge at admin level and proven experience are required for one of the following tools: - AppDynamics

- Dynatrace

- Icinga

- Splunk


Expertise and skills

• Excellent knowledge of ITIL best practices in ICT operations

• Technical knowledge in at least 3 of the following domains:

o Log Management / Data Monitoring / Artificial Intelligence / Machine Learning

o Application Performance Monitoring (APM)

o Microservices and Containers architecture

o Cloud-based applications and services

o Working methodologies: DevOps, AIOps, ITIL

o Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)

o Data Centre basic infrastructure (servers, virtual machines, storage)


• This profile requires a minimum experience of 6 months in at least 2 of the following domains:

o IT Monitoring and Log Management in a centralised Operations Centre

o IT infrastructure performance (fault management and/or capacity planning and/or security management)

o IT Support level 1 (Helpline) and/or level 2

o Data mining, IT metrics and reporting

o Customer care (IT services)